FAQs

There are a few ways you can reorder the same formula again: 

1. Using your account history:

- Log into your account on www.suhiandsego.com/account using the email ID you ordered with last time. If you do not already have an account, you can create one using the email ID you ordered with last time.

- Click on the order # you wish to repurchase from 

- Click “Reorder” and the product will be added to your cart

2. Contact the team:

Whatsapp, email or instagram message us & we would be happy to send you a cart filled with your products of choice!

We want you to be 100% satisfied with your custom products.  If you haven’t fallen in love with your products, you have 30 days to either: 

- Request a return wherein we will readjust your formula and send you your new remedies free of charge

- Return your order for a full refund 

To be eligible for a return, your item must be in the original containers. You will also need the receipt or proof of purchase. 

To start a return or refund, you can contact us at sayhello@suhiandsego.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Exceptions/non-returnable items
Unfortunately, we cannot accept returns on sale items.

Orders are processed within 48 hours and then shipped. Once shipped, delivery typically takes 5–7 business days.

For remote locations, during sales, or in case of unforeseen events (like natural disasters), delivery may take longer. You’ll receive a shipping confirmation by email once your products are on their way.

For any delivery-related queries, feel free to email us at sayhello@suhiandsego.com or WhatsApp us.